客服与帮助
连接项圈
搜不到项圈？
- 确认项圈有电（充电时指示灯会亮），并放在手机旁边。
- 在手机系统设置里允许 GetiDog 使用蓝牙；安卓 11 及以下还需要允许位置权限（系统要求，用于蓝牙搜索）。
- 项圈同一时间只能连接一台手机。如果之前连过别的手机，请先在那台手机上断开。
- 仍然不行：关闭再打开手机蓝牙，或重启 App 后在“设备”页重新搜索。
怎样升级项圈固件？
连接项圈后进入“设备 → 固件升级”，按提示操作。升级时请保持项圈电量充足、手机靠近项圈，不要退出 App。
灯光与功能
音乐律动需要什么？
打开“灯光 → 音乐律动”，允许麦克风权限后，手机会听周围音乐的节拍，让项圈随节奏闪烁。声音只在手机上实时计算，不录音、不上传。手机离音源近一些效果更好。
寻狗功能怎么用？
首页点“一键寻狗”，项圈会白色高亮双闪，方便在夜里找到它；点“停止寻狗”结束。
会员与 AI 灯光设计师
AI 灯光设计师是什么？
用一句话描述想要的灯效（例如“夏夜萤火虫”），AI 会设计颜色和动态，并保存到“我的灯效”。这是会员功能，有每月和每日的生成次数上限；生成失败不扣次数。其他灯光功能全部免费。
换手机或重装后会员不见了？
从“我的”页面的会员卡片进入会员页，点“恢复购买”，使用购买时的同一个 Apple ID / Google 账号即可恢复。
怎样取消订阅？
- iPhone：设置 → 点你的名字（Apple 账户）→ 订阅 → GetiDog → 取消订阅。
- 安卓：Google Play → 头像 → 付款和订阅 → 订阅 → GetiDog → 取消。
取消后当前周期结束前仍可使用。删除 App 不会自动取消订阅。
怎样申请退款？
App 内购买的退款由 Apple 或 Google 处理：iPhone 请访问 reportaproblem.apple.com；安卓请在 Google Play 订单记录中申请。
隐私
项圈和狗狗的数据只保存在你的手机上。详见 隐私政策。如需删除我们服务器上的数据，请写信到 support@getidog.com。
Support
Connecting the collar
The app can't find my collar
- Make sure the collar is charged and close to your phone.
- Allow GetiDog to use Bluetooth in system settings. Android 11 and older also require location permission for Bluetooth scanning.
- The collar connects to one phone at a time. Disconnect it from any other phone first.
- Still nothing? Toggle Bluetooth off and on, or restart the app and search again on the Device tab.
How do I update the collar firmware?
With the collar connected, go to Device → Firmware update and follow the steps. Keep the collar charged, keep the phone close and stay in the app during the update.
Lights and features
How does Music Sync work?
Turn on Light → Music Sync and allow microphone access. Your phone listens for the beat of nearby music and the collar glows in time. Audio is analysed on the phone in real time and is never recorded or uploaded.
How do I find my dog?
Tap "Find my dog" on the Home tab. The collar gives a bright white double flash so you can spot your dog at night; tap "Stop finding" to end.
Membership and the AI Light Designer
What is the AI Light Designer?
Describe the light you want in a sentence (for example "fireflies on a summer night") and the AI designs the colors and animation, saved to My Effects. It is a membership feature with monthly and daily limits; failed generations are not counted. All other light features are free.
My membership is missing after changing phones
Open the membership page from the card on the Me tab and tap Restore Purchases, signed in with the same Apple ID / Google account you used to buy.
How do I cancel?
- iPhone: Settings → your name (Apple Account) → Subscriptions → GetiDog → Cancel Subscription.
- Android: Google Play → profile → Payments & subscriptions → Subscriptions → GetiDog → Cancel.
You keep access until the end of the current period. Deleting the app does not cancel a subscription.
Refunds
Refunds for in-app purchases are handled by Apple or Google: on iPhone visit reportaproblem.apple.com; on Android request it from your Google Play order history.
Privacy
Collar and dog data stay on your phone. See the Privacy Policy. To delete data on our server, email support@getidog.com.